Shipping Policy
Effective Date: 2026
Thank you for shopping with West Month. This Shipping Policy explains how we process, ship, and deliver orders.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may be longer during holidays, high-volume sales periods, or unexpected delays.
Shipping Time
Estimated delivery time is usually 5–10 business days after your order has been shipped.
Delivery times may vary depending on:
Customer location
Carrier delays
Weather conditions
Holiday shipping volume
Incorrect or incomplete shipping information
Shipping Confirmation
Once your order ships, you may receive a confirmation email with tracking details.
Tracking information may take 24–72 hours to update after the carrier receives the package.
Shipping Areas
We currently ship to customers within the United States.
If shipping availability changes, it will be reflected at checkout.
Shipping Cost
Shipping costs, if applicable, will be shown at checkout before payment.
Promotional free shipping offers may be available from time to time and may apply only to eligible orders.
Incorrect Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
West Month is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete addresses provided by the customer.
If you notice an address mistake, contact us immediately at:
We cannot guarantee changes once the order has been processed.
Lost or Delayed Packages
If your package appears delayed, please allow additional time for tracking updates.
If your order has not arrived within the estimated delivery window, contact us with your order number and email address. We will help review the shipment status.
Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery with photos of the product and packaging.
We will review the issue and provide the best available solution.
Contact Us
For shipping questions, contact:
West Month Support
Email: support@westmonth.com
Address: West Month Support Center, 4289 Comfort Lane, Suite 204, Austin, TX 78701, United States