Refund & Return Policy

Effective Date: 2026

At West Month, we want you to feel confident when purchasing our premium mattress topper. If you are not satisfied with your order, please review our refund and return policy below.

Return Window

We offer returns within 30 days of delivery.

To be eligible for a return, the item must be:

Returned within 30 days of delivery
In clean and usable condition
Free from excessive stains, damage, odors, or misuse
Returned with proof of purchase or order confirmation

How to Start a Return

To request a return, contact our support team at:

Email: support@westmonth.com

Please include:

Your full name
Order number
Email address used at checkout
Reason for return
Photos if the item arrived damaged or defective

Our team will review your request and provide return instructions if approved.

Refunds

Once your return is received and inspected, we will notify you of the refund status.

If approved, your refund will be processed back to the original payment method. Refund processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include clear photos of the product, packaging, and order details so we can review the issue quickly.

If approved, we may offer a replacement, refund, or other suitable resolution.

Non-Returnable Items

We may not accept returns if the item is:

Heavily used
Stained or damaged after delivery
Returned outside the 30-day window
Missing required order information
Altered, washed improperly, or damaged due to misuse

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

Return shipping costs are non-refundable unless the return is due to our error.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. If your order has already been shipped, it must be handled through the return process.

Incorrect Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is delayed, lost, or returned due to an incorrect address, we may not be able to offer a full refund.

Contact Us

For return or refund support, contact:

West Month Support
Email: support@westmonth.com
Address: West Month Support Center, 4289 Comfort Lane, Suite 204, Austin, TX 78701, United States